Refund policy

Return, Refund & Cancellation Policy

100% Replacement Guarantee:

In the following events, when the item is delivered to you:
  • Items that are physically damaged or defective;
  • Items that varies from the description;
  • Items that are wrongly delivered;
  • Wrong Color;
  • Wrong Style;
  • Wrong Size; or
  • Wrong Quantity
We will replace the items with new items of your choice in accordance with this Policy.

NOTE: We do not provide Returns, neither exchange to outside India.

Replacement policy:

We strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, you may request an exchange or return within 7 days of receipt. Please note the following terms:

*First Exchange/Return* : Free of charge.

*Second Exchange/Return* : Opting for a second exchange or return will require a payment of ₹200 to avail of the service.

For replacement of the product, customer can directly return/ exchange all or any 1 of their items with us, by directly clicking on “RETURN/ EXCHANGE’ menu on our website’s footer page. Once you land on this page, simply put in your order id and registered email id or contact number. This will fetch you details for that particular order. Select the item you want replacement in. For feedback purposes, kindly help us with the Reason for Replacement. Once you state down your reason, you can either select your preferred size in the same color or different color. Or you can select a new product and the difference amount if any will be either refunded to the original source of payment or will be asked from the customer via UPI payment link.

Exchange/ replacement cost will be borne by only once. If you need exchange for second time, then you will have to self ship the product back to us.

For any queries or doubts, please feel free to reach out to us via WhatsApp or Email us at support@muffynn.com and our executive will address your queries through WhatsApp or via call.

Return – Terms & Condition:

We accept returns only through INDIA POST to avoid any lost shipment which takes place through normal couriers.

  • Customers can exchange/return their order within 7 days after an order has been delivered.
  • The product should be unwashed, unused and in undamaged condition.
  • The product should be returned along with the original packing.
  • If there is no default in the products as per the reasons mentioned above, the courier charge for returning the product will be borne by the customer.
  • To maintain the strict hygiene standards of our products, we do not accept returns on shorts and Sweat Activation t-shirts.
  • Items without tags will not be accepted. Check your product properly before cutting the tag because once cut, it cannot be returned.

  • Items must be returned in their original condition and we will provide reverse pickup for the same for the first exchange only. One will have to send via India Post in case of second exchange.

  • NOTE: We do not provide Returns, neither exchange to outside India.

Refund:

In case a return is requested and approved, the refund will be issued as a credit note.
The credit note can be used on your next purchase and will remain valid for 1 year from the date of issue.

Refunds will be initiated only after we receive and inspect the returned product.

Note section- if the customer is willing to send the return product from their end, only then do we provide replacement or exchange in color and not otherwise.

Cancellation:

You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order No. and email id from which purchase was made to support@muffynn.com from your registered email address. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days.

After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank. You will be notified about the cancellation of your order via email.

We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id. In the event of any such cancellation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refund the amount to your bank account.

Alternative of email for cancellation:

  • Retrieve Your order Number from the confirmation email.
  • Go to muffynn.com
  • Click on ‘Cancel Order’, enter your ‘order ID’ and click on cancel order

NOTE:

  • We do not provide replacement or exchange in color.
  • If the customer is willing to send the return product from their end, then replacement we can provide but not otherwise
  • NOTE: We do not provide Returns, neither exchange to outside India.