Return, Refund & Cancellation Policy

100% Replacement Guarantee:

In the following events, when the item is delivered to you:
  • Items that are physically damaged or defective;
  • Items that varies from the description;
  • Items that are wrongly delivered;
  • Wrong Color;
  • Wrong Style;
  • Wrong Size; or
  • Wrong Quantity
We will replace the items with new items of your choice in accordance with this Policy.
Replacement policy:
For replacement of the product the customer has to send us the product from INDIA POST ONLY.

Once we receive the product we will initiate the replacement for the same.
We will also provide a REFUND of the amount charged by the post office to the customer with following conditions:

*First Exchange/Return* : Free of charge.

*Second Exchange/Return* : Opting for a second exchange or return will require a payment of ₹200 to avail of the service.

If the customer does not send us the product through INDIA POST then we will not be able to provide you with any reimbursement of the courier charges.

For replacement kindly wait for the call from our executive. This will take place in the afternoon slot between 2pm to 5pm. Incase you fail to receive the call in these 3 hours. Do let us know via WhatsApp.

If you have size or fitting issue you can self ship the product within 7 days of delivery. For all replacements and returns please email our customer care executive at support@muffynn.com along with your complete order details and issues. We will help you in exchanging the original order with new one of same value.

Return – Terms & Condition:

Incase you don’t want any replacement then we can provide you with a credit note of that same amount through which you can purchase some other product. Validity for the same is 1 year and One time usability.
Please note – The return will take place from customer’s end.

Also, we accept returns only through INDIA POST to avoid any lost shipment which takes place through normal couriers.

  • Customers can exchange/return their order within 7 days after an order has been delivered.
  • The product should be unwashed, unused and in undamaged condition.
  • The product should be returned along with the original packing.
  • If there is no default in the products as per the reasons mentioned above, the courier charge for returning the product will be borne by the customer.
  • To maintain the strict hygiene standards of our products, we do not accept returns on shorts and Sweat Activation t-shirts.
  • Items without tags will not be accepted. Check your product properly before cutting the tag because once cut, it cannot be returned.

  • Items must be returned in their original condition and we will provide reverse pickup for the same for the first exchange only. One will have to send via India Post in case of second exchange

Refund:

The refund will be issued via discount code which will be shared to the customer on their registered email id or WhatsApp number.

Note section- if the customer is willing to send the return product from their end, only then do we provide replacement or exchange in color and not otherwise.

Cancellation:

You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order No. and email id from which purchase was made to muffynn.store@gmail.com from your registered email address. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days.

After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank. You will be notified about the cancellation of your order via email.

We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id. In the event of any such cancellation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refund the amount to your bank account.

Alternative of email for cancellation:

  • Retrieve Your order Number from the confirmation email.
  • Go to muffynn/home
  • Click on ‘Cancel Order’, enter your ‘order ID’ and click on cancel order

NOTE:

  • We do not provide replacement on exchange in color.
  • If the customer is willing to send the return product from their end, then replacement we can provide but not otherwise