Frequently Asked Questions

To check the status of your order you can mail us at info@muffynn.comthe shipping track id shared to you. Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS. Again, once we dispatch your shipment you will be notified via SMS. In case of any unusual event which delays your order, you will receive an update from us.

Once you have chosen your Muffynn that you would like to buy from us, please select the Size that you wish to buy. 

Note: Use the size chart on every product page placed next to the size to choose the right size.   

Select  Add to Cart to add the product to your shopping box. If there are other products that you’d like to buy from us, continue shopping. 

Note: Click ‘Qty’ if you want to buy multiple products of the same type.  

Select  Place Order  to buy the product. Submit your shipping address, select a mode of payment, and confirm your order by making the payment.   

To check the status of your order you can mail us at info@muffynn.com the shipping track id shared to you. Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS. Again, once we dispatch your shipment you will be notified via SMS. In case of any unusual event which delays your order, you will receive an update from us. 

Is there any additional charge for Cash On Delivery (COD) orders? How do I contact you? My order status is showing delivered, but I have not received the same, what should I do? What if I need to change the delivery address ?

Free shipping on all orders but we charge Rs. 100 extra for Cash on Delivery option. There are no hidden charges in entire checkout process.

Contact us at muffynn.store@gmail.com , and we will resolve this within 24 hours

There can be a case that your order may have been received by someone else on your behalf. If your address is a residential address please check with your neighbor/security guard. If your address is non-residential then please check with the reception. If you think that isn’t the case, please reach out to us.

If your order has been shipped, we will not be able to make any changes in the delivery address. We can inform our courier partner to send the shipment back to us. Please share the order id number and let us know for further course of action.

Please reach out to us by mailing at muffynn.store@gmail.com :
Share the following details-
1. Image of the product
2. Tag of the product
3. Describe the issue clearly.

We will get back to you within 24 hours

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 5-7 business days. For any further clarification, you can email us at muffynn.store@gmail.com

Prepaid order cashback will get credited by way of discount coupons which can be redeemed on next purchase.

To check the status of your order you can mail us at info@muffynn.comthe shipping track idshared to you. Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS. Again, once we dispatch your shipment you will be notified via SMS. In case of any unusual event which delays your order, you will receive an update from us.